Contact and Complaints Policy

9. Contact and Complaints Policy

9.1 Contacting Dormeluna

Customers can contact Dormeluna through the store's Contact page regarding products, orders, shipping, cancellations, returns, refunds, warranty claims, privacy or complaints.

To help us respond efficiently, include the order number when the request concerns a purchase. Do not send complete payment-card information through the contact form.

9.2 Complaints

Dormeluna will review complaints fairly and respond within a reasonable time. Additional information may be requested when necessary to investigate the matter.

Consumers retain the right to contact the competent consumer protection authority, data protection authority, court or alternative dispute resolution body available under applicable law.