Shipping Policy

1. Shipping Policy

1.1 Where we ship

Dormeluna currently accepts orders for delivery to Spain, France, the United Kingdom and the United States. We may change the list of available destinations at any time. The destinations available for a particular order will be shown during checkout.

1.2 Shipping cost

Standard shipping is free for orders placed through the Dormeluna store. If an optional express or premium delivery service is offered, its price will be displayed before the customer confirms the order.

1.3 Processing and delivery estimates

Orders are prepared after payment has been authorised. The estimated delivery window applicable to an order will be displayed at checkout or included in the order confirmation. Delivery dates are estimates rather than guaranteed dates unless Dormeluna expressly agrees otherwise in writing.

Orders placed on weekends or public holidays may begin processing on the next working day. Delivery may take longer during promotional periods, public holidays, customs checks, severe weather, carrier disruption or other circumstances outside Dormeluna's reasonable control.

1.4 Order tracking

When tracking is available, the customer will receive a shipping confirmation containing the relevant carrier or tracking information. Tracking information can take time to update after dispatch.

1.5 Address accuracy

Customers are responsible for providing a complete and accurate delivery address. If an address error is identified before dispatch, the customer should contact Dormeluna immediately through the store's Contact page. We cannot guarantee that an address can be changed after an order has entered fulfilment.

If a parcel is returned because the address was incorrect, incomplete, refused or unclaimed, Dormeluna may charge the reasonable cost of reshipping it, where permitted by law.

1.6 Customs, import VAT and duties

Orders delivered outside the European Union, including orders sent to the United Kingdom or the United States, may be subject to import VAT, customs duties, clearance fees or other local charges. Unless checkout expressly states that these amounts are included, they may be collected from the recipient by the carrier or local authority. Customers should check the rules applicable in their destination before ordering.

1.7 Delayed, lost or damaged parcels

If an order is significantly delayed, appears lost or arrives damaged, the customer should contact Dormeluna as soon as possible through the Contact page and provide the order number. For visible transport damage, photographs of the parcel, label and product may help us resolve the issue with the carrier.

Nothing in this policy limits the customer's mandatory legal rights when goods are not delivered, arrive damaged or do not conform to the contract.